COMPUCOM • FIELD SERVICE
An app that does the heavy lifting so field technicians don’t have to
In a Nutshell
Compucom field technicians have a lot to keep track of to ensure customers' tech stays operational. With up to six site visits a day, they needed a mobile app to keep track of their cases, navigate to sites, document fixes, and more!
Compucom field technicians have a lot to keep track of to ensure customers' tech stays operational. With up to six site visits a day, they needed a mobile app to keep track of their cases, navigate to sites, document fixes, and more!
Impact
Instead of carrying around a bulky laptop and maybe even an attaché, field technicians only need their phone. After seeing initial designs, a field manager exclaimed, "Where was this when I was a field tech?!" Extremely positive reception from leadership and product owners.
Instead of carrying around a bulky laptop and maybe even an attaché, field technicians only need their phone. After seeing initial designs, a field manager exclaimed, "Where was this when I was a field tech?!" Extremely positive reception from leadership and product owners.
Key Contributions
Product Design
User Research
User Training
Product Design
User Research
User Training
My Tools
Adobe XD
Adobe XD
A Day in the Life: Globetrotting with Glen
