COMPUCOM • SERVICE DESK SUPPORT
Taking the pain out of IT support with GenAI and self-help
In a Nutshell
Using an AI-forward approach and some good ol' fashioned design practices, my team and I built IT support experiences that are user friendly, intelligent, and help users solve their issues immediately.
Using an AI-forward approach and some good ol' fashioned design practices, my team and I built IT support experiences that are user friendly, intelligent, and help users solve their issues immediately.
Impact
Users were happier with a faster and more transparent process. Customers had dramatic cost savings through decreased contacts to our help-desk. Compucom saved money and time by developing in house solutions.
Users were happier with a faster and more transparent process. Customers had dramatic cost savings through decreased contacts to our help-desk. Compucom saved money and time by developing in house solutions.
Key Contributions
Product Design
User Research
Front-End Development
Media Production
Product Design
User Research
Front-End Development
Media Production
My Tools
Adobe Suite
HTML/SCSS/Vue.js
Microsoft Adaptive Cards
Lucid Chart
Adobe Suite
HTML/SCSS/Vue.js
Microsoft Adaptive Cards
Lucid Chart
